Information and Links

Join the fray by commenting, tracking what others have to say, or linking to it from your blog.

Information
July 8th, 2008
3 Responses
Feeds and Links
Comment Feed
From This Author
Del.icio.us
Digg
Technorati
Categories
How-To

Other Posts

.htaccess forbidden errors on 1and1 accounts

Posted by plattapuss on July 8th, 2008

One of my clients runs a phpFileNavigator and wanted to upload files larger than the 2MB default that 1and1 has set. The normal .htaccess file method shown here, was causing Forbidden errors in the browser.

PLAIN TEXT
CODE:
  1. php_value upload_max_filesize "25M"
  2. php_value post_max_size "25M"

The solution was to not use an .htaccess file, but rather put the variables into a php.ini file in the root of the phpFileNavigator menu. Here is what we used, but not that this can work for other variables as well:

PLAIN TEXT
CODE:
  1. upload_max_filesize = 20M
  2. post_max_size = 20M



Reader Comments

Comment:
1
Written by:
Andrew R
Posted on:
July 8th, 2008 at 5:46 pm

Thanks for the helpful info- this will make things a lot easier for us!

Andrew

Comment:
2
Written by:
Dave
Posted on:
October 30th, 2008 at 1:17 pm

Yeah totally agree about the 1and1 stuff… I am actually with hostgator because I’ve tried 1and1 thanks to their wonderful prices on domain names. My point is that after a while with everything working correctly with my billing, all of a sudden one of my contracts with them (I had 2) wasn’t able to pass invoices onto my credit card (I’m Canadian). They’ve sent me an email the first time it happen like what my credit card declined the payment. After verification with MasterCard they don’t even tried anything and worthwhile 19$ bill should pass on credit cards with over 5000$ limit!

I called em and their billing dept said they were useless in such problems so I had to reapply my credit card but to make it legit I had to send a fax to USA with my driver license back n front… The guy was apologizing a lot. Then 2 months later it happen again on 3 invoices (16$+15$+19$) still not something to worry about on 5000$ credit card. While calling them this time the guy was repeating this “…We have sent you an email to tell you that your account is delinquent…” I said that I received it the same morning that I was calling them and that the matter was not that email but that on my other contract the invoice of 120$ was passing flawlessly!

They stuck on their stupid “…we have sent you a email that states you are delinquent…”
I have called them around 5 times in that month, 7 times the next month and was emailing the complaint dept 3 times per day (not harassing them I was answering to their emails). I have a count of the number of times the gimmick was repeated by email not on phone and it turns around 30 times! Yes, about 2 times per email! No one of them just understood that I wasn’t calling nor emailing about a freaking email but to pay them!

Then I opened real quick an hostgator account which have for free transfered 30 of my websites while I still had few of em to switch this was a great help as I’ve chosen all the websites which had databases and they made it perfectly within the next 48 hours! Unfortunately I switched over for godaddy for the domains. I say unfortunately because it cost me 400$ to transfer, even for an additional year it was very expensive for me on that day, but it was necessary to avoid such a situation as you actually encounter…
Also that Godaddy is around 35% more expensive than 1and1 was, but their DNS servers are way faster.

So in conclusion 1and1 sux bones, they are slow ass servers I had 2 developers contracts + 43 domains + 5 exchange accounts + 2 SEO tools accounts which was making of me a 100$/monthly customer and have been treat like bastard. Their support ended every single time in me fixing my things alone as they always say “the problem is on your side” even when Google, Yahoo, Microsoft and sitesurvey were unable to resolve any of the 43 websites… I have been locked out for 24hours of my whole servers via HTTP because I’ve refreshed 5 times in one minute a website. They have incredible lags from 11:00 to 14:30, which they claim as non-existent lag as they are not able to have the same lag from their computer… Once all of my websites were down for 2 days time, I’ve called em they said we are updating to PHP 4.3.2 (imagine in summer 2008 still in PHP 4) and when I remembered them about the 99.9% of uptime guarantee they said the contract just tell they have to host your files not that they have to be online!

I am a very unsatisfied customer from this experience. While typing this message I think on what you say to double check reviews about them and seriously think to copy it all on many of them or any website or blog that are talking about web host. Such a company should not exist up to me.

Comment:
3
Written by:
plattapuss
Posted on:
November 4th, 2008 at 9:20 pm

hey Dave, sorry to hear you had such a lousy time on 1and1. I have three accounts with 1and1. One account has over 200 domains with sites running, and I have a bunch of foreign domains hosted on my dev account too. No problems yet. Although the control panel is slow as all get out, the server that my sites run on are pretty good. So far 100% uptime for over a year!

I also know a couple of people with over 1000 domains on multiple dev accounts, with no issues for a few years.

As with all things, problems can happen.