Comments on: Install custom Pear packages on 1and1

By: Brian Gothard

Brian Gothard — Fri, 27 Mar 2009 01:21:26 +0000

1and1 is completely incompetent, dishonest, and has no concept of customer service. I just posted my entire story, and pasted the emails I received from them proving that they are liars and cheats. I didn’t hold anything back. They took over a month to complete a bulk domain transfer, then tried to charge me for domain renewals I did not want and had no way to cancel. Then they pretended it was my fault that I did not cancel the renewals on time when I had no access to the domain control panel.
The proof is all there, if you are brave enough to wade through close to a hundred pages of documentation. It has been over three months and they still have my account screwed up and have me locked out of my account so that I can’t access 250+ domains.
The bottom line is that 1and1 does not care one iota about their customers. They treat you like a bother when you try to get them to correct their mistakes, and make you jump through hoops that are well outside their normal procedures, then never actually fix the problem. But they still turn you over to collections, even for fraudulent charges that you can prove you did not incur.
After three months and
All in all, I wish anyone luck who does business with them, because if anything ever gets messed up, you are on your own.

By: plattapuss

plattapuss — Tue, 23 Dec 2008 02:04:52 +0000

As I have mentioned on other posts on my site, I have not had any issues with them. Granted their tech support sucks, so if you need hand holding, don’t go to 1and1.

Also, you MUST read the small print on their contracts carefully. If you do that and accept the fact that they don’t really offer much support, then you should be good, I have read hundreds of posts about people complaining and most of the complaints are more than a year old.

From what I have seen, 1and1 seems to be attempting to pull themselves up to a higher level. Still a ways to go, but I am happy with their service so far.

Hopefully suggestions above will help someone that is actually hosting at 1and1.

By: Warth Publishing Inc

Warth Publishing Inc — Sun, 21 Dec 2008 01:29:48 +0000

I believe I made the horrendous mistake of choosing a company because it had a 5 page ad in a popular computer magazine. In my opinion 1and1 is a horrible company and many customers have voiced a host of complaints on various blogs. It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency?
Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: “1and1 should be shut down.”

And finally, the Washington DC, Pennsylvania Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.